One person, every job

The problem

They were starting a new business on their own, so every job landed on one desk at once: the website, the email, the customer list, the social account, the phone, and the morning list of things that needed a decision.

With only one person to do it all, getting things standing can swallow the time needed for the actual business.

What we did

1. Their website was built and went live within a day.

2. Business email was set up properly.

3. A customer list was put in place, with a simple way to write assessments.

4. A social account was set up, and replies were drafted for them to approve before anything was posted.

5. Each morning they got a short brief of what needed their attention.

6. Business phone numbers were looked into, and are waiting on the company paperwork.

What changed

• They decide and approve, rather than doing every job themselves.
• The day-to-day busywork is done for them.
• Nothing goes out under their name without their say.

It doesn't take the decisions away. Those are still theirs. It just means the busywork is no longer sitting on the same desk.