Blog
Short, practical notes on the kinds of work we take on. You can try a lot of this yourself. If you'd rather we set it up, tell us the problem.
Getting paid
- The unpaid invoices that hang over the month A short weekly list, and a reminder whose wording you already like, is usually enough to get unpaid invoices moving. Read the post
- Receipts in a shoebox, and dread every January Photograph receipts on the day, keep them in one place, and January becomes a check, not a hunt. Read the post
Winning work
- The calls you miss while you're working A friendly text back, and a list of who to ring, means you're no longer last to reply. Read the post
- Bookings scattered across messages, texts and the phone One booking page, and a saved reply that points to it, gives you the diary back in one place. Read the post
Serving customers
- Answering the same questions again and again If you answered the same question four times this week, write it once and keep it where you can find it. Read the post
- Meeting actions that evaporate by Friday Give yourself ten minutes after a meeting, and send a short note of what was agreed, who is doing it, and by when. Read the post
Running the place
- When the inbox runs the day Two planned looks a day, and a way of surfacing what actually needs you, is calmer than living in the badge count. Read the post
- When everything lives in the owner's head If you're out for a day and the place stalls, write down the few things only you know, and make them findable. Read the post
Ring any bells?
Tell us in your own words. A person reads it and replies with an honest next step.