Last updated 10/11/2026. This covers the enquiry form on this website.
What's Your Problem? ("we") is the controller of the information you send us. Company number: [company number - ask Will]. ICO registration number: [ICO number - ask Will]. Contact: hello@whatsyourproblem.co.uk.
Please don't include passwords, bank details, health information or anything about other people that they wouldn't expect you to share. We don't use advertising or tracking cookies.
We use your information to read your enquiry, research it, ask you follow-up questions and suggest a next step. Our lawful basis is taking steps at your request before a possible contract (UK GDPR Article 6(1)(b)). Where it goes beyond that, for example keeping a record in case of a dispute, we rely on our legitimate interests (Article 6(1)(f)).
We won't send you marketing. If we ever want to, we'll ask separately and you can say no.
We use AI tools to help read, organise and research enquiries and to draft replies. A person reviews every reply before it is sent. No decision about you is made solely by automated means.
Some of these providers may process data outside the UK. Where they do, it is protected by UK-approved safeguards such as the International Data Transfer Addendum.
If we don't end up working together, we delete your enquiry 12 months after our last contact. If we do, we keep what we need for the work and for our legal and accounting duties, and tell you how long in our terms.
You can ask to see, correct or delete your information, object to how we use it, or ask us to restrict it. Email hello@whatsyourproblem.co.uk with your reference if you have it. We'll reply within one month.
If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.