Bookings scattered across messages, texts and the phone
If you run a small hair salon with two chairs, we'd set up one booking page that fills one diary, with automatic replies that point people to it, and reminders to cut the no-shows.
The problem
Clients book by Instagram message, WhatsApp, text, phone call and the odd note through the door. You reply between appointments, copy each one into the diary, and still end up with the occasional double booking or no-show.
Your evenings go on answering "have you got anything on Saturday?"
What we'd do
We'd set up one booking page showing your real availability, shaped to your salon, not an off-the-shelf package. Often that is a tool you already have.
Friendly automatic replies on your messages would point people to that page, and anything that needs a person would still come to you. You'd approve the wording before those replies go out.
Reminders would go out the day before, with an easy way to move the appointment rather than just not turning up. You'd approve that wording too.
Everything would feed one diary, so the phone, the messages and the booking page can't double book you.
What you'd get
- Clients could book themselves at 11pm without waiting for you to reply.
- You'd have fewer double bookings and fewer empty chairs.
- Your evenings would come back.
Some regulars will always prefer to message you, and that's fine. The aim is that most bookings no longer need you.
Could this be you?
Tell us in your own words. A person reads it and replies with an honest next step.